FAQ
Find answers to our most frequently asked questions.
Service Information
Can I return my order?
Yes you can. Our returns period is 30 days. You can use the returns form in the package which gives details on how to return goods.
Which payment methods are accepted?
We accept all major credit and debit cards. We also accept PayPal.
Can I cancel my order?
We ship out orders quite fast, so cancelling orders will depend on when our customer services team see the email. In the event you do need to cancel your order, email us at orders@houseofluggage.co.uk
What are the delivery options?
For UK customers our deliveries are free of charge, We provide an express delivery option at checkout for £4.95.
How do I make a warranty claim?
To make a warranty claim, see our warranties page - Warranty