Warranties
At House of Luggage, we take great pride in our products and are committed to providing our customers with the highest quality luggage that is built to last. Our suitcases are manufactured using only the best materials and components, and undergo rigorous quality control procedures to ensure their durability and longevity.
We understand that accidents can happen and that faults may occur despite our best efforts. That's why we offer a comprehensive warranty for all of our suitcases, which covers manufacturing defects arising from faulty workmanship or materials.
The length of the warranty period is 1 year for all suitcases we sell. To make a claim, you will need to retain your proof of purchase, but there is no need to register your warranty. Please note that our warranty does not cover normal wear and tear, accidental damage, or damage caused by airline or other carrier baggage handlers.
We stand behind our products and are committed to providing our customers with the best possible service. If you have any questions or concerns about our warranty, please do not hesitate to contact our customer service team.
Examples are below of faults which are likely to be covered under the warranty
- Defective retractable trolley systems (e.g. stuck in extended or retracted position)
- Faulty zips
- Parts detached due to defective fixings (e.g. wheels, carry handles, trolley handles or protection feet becoming detached as a result of defective rivets, screws or stitching)
- Defective wheels (e.g. wheels stuck, not turning properly - this does not include wheels broken with the shell of the case)
Examples are below of damage/s not normally covered under the warranty
- Tears or holes in fabric
- Scuff marks, scrapes, scratches
- Broken frame or cracked shell
- Bent or snapped trolley system tube
- Cracked plastic parts (e.g. trolley handle or housing)
- Wheels or other part broken off (usually caused by throwing/dropping a loaded case or wheeling down steps)
Our warranty provides for repair, replacement, or refund, at our discretion. Warranty cover applies to the product only – postage or delivery costs are not covered. In many cases, we can provide spare parts, enabling you to make a simple repair yourself, without the need to send your item into us.
In the event that a fault should develop and you made your purchase on our website, please email orders@houseofluggage.co.uk, To help us deal with your query more efficiently, please include the following information in your email:
- Copy proof of purchase
- Details of fault
- Images showing your product and the fault